All orders that are dispatched by DPD International or DHL Signed For will require a signature on delivery. Please refer to the checkout page for more details on delivery cost and expected time.
In the unlikely event that your order does not arrive within the specified time, we ask that you kindly contact DPD or DHL using your tracking number, as provided. Please note, expected delivery lead times are in working days and exclude Bank or Public Holidays and Weekends. Delays may occur due to bad weather and or incorrect/incomplete address information. Please ensure you provide a house or apartment number if applicable.
If after receiving your goods, you decide that you no longer wish to use them, then you will have the right to return the goods within 14 days of receipt, provided that they are returned to us undamaged and unopened. We will refund you upon receipt of the returned goods minus any postage cost. Refunds will be made to the credit or debit card used to place the order. We reserve the right to charge you for any postage and packaging costs incurred. Please include a note in the box stating your name, order number, contact details and your reason for returning the product, to the address below;
Unit 16 The Exchange
Calmount business park
Please note that refunds can take up to 10 working days to appear back in your account. Returns postage cost is covered by the patient.
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact us on email@example.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Refused and undeliverable orders
All undeliverable packages due to incorrect name or address, or not present, failure to collect, will be refunded minus any delivery costs Pure Obagi has incurred in sending the order out to you.